Transform yourself and take responsibility for...
- Supporting tickets independently to ensure resolution of issues that are occurring in customer’s system.
- Configuration standard components for existing/new customers by collaborating with Development.
- Managing complete integration of new carriers onto the platforms, requiring expert communication of interface configurations, project specifications, and coordination of system launch.
- Collaborating with Customer Service regarding EDI/API agreements and which EDI/API integrations (204, 990,214, SOAP, REST, etc.) are needed.
- Communicating directly with Carriers and or Shipper with information required (data transfer, SCAC etc.) to implement EDI/API testing.
- Adhering to Shipper requirements and processes when creating carrier’s interfaces.
- Coordinating scenario testing with internal operations development and fix any possible issues.