At Transporeon we embrace transformation and change in total sync with one another. We rethink, reinvent and rework ideas from one moment to the next – as many times as is necessary to get the job done right. That’s how we respond to the new challenges that we face each and every day. And regardless of whether you are just starting your career or are already a pro – we believe you can be the transformation. Are you ready?

You can find more information about Transporeon as an employer here >>

Team Lead Technical Support (m/f/d)

You are ready, if you have ...

  • the willingness to participate in our mission to digitize the logistics world by bringing modern solutions to the users, which significantly improve their daily work
  • first experience in leading a team of technical support specialists
  • hands-on experience in technical support and basic programming skills in Java and basic knowledge of SQL, XML, XSL, JSON, CSV and ideally are already familiar with web-based applications configuration (HTTP/SOAP/REST/FTP)
  • passion about people, team development strategy including talent development, succession planning and retention of key talents
  • interest in efficiency improvement, support excellence, and optimization of KPIs
  • ability to motivate and inspire others
  • fluent English level; fluent German will be an asset
  • analytical mind with the ability to interpret technical solutions and communication competencies towards internal and external customers

We are ready and within our team you will...

  • manage team capacity and workload allocation, including responsibility over leave plans and shift schedules
  • control the achievement of company strategy relevant for the department
  • support in hiring process for the department 
  • assess personnel and plan personal development, corrective measures, and succession
  • monitor workload and steering the efficiency gains in the department
  • organize team meetings, reviews on regular basis to brief the teams on the achievements and the objectives still to be achieved
  • analyze incoming customer requests to identify patterns, common support schemes, as well as new knowledge/refresher knowledge needs in their team
  • ensure continuous knowledge transfer toward the teams in EU, US, and Asia