At Transporeon we embrace transformation and change in total sync with one another. We rethink, reinvent and rework ideas from one moment to the next – as many times as is necessary to get the job done right. That’s how we respond to the new challenges that we face each and every day. And regardless of whether you are just starting your career or are already a pro – we believe you can be the transformation. Are you ready?

You can find more information about Transporeon as an employer here >>

2nd Level Customer Support Specialist (m/f/d)

You are ready, if you have...

  • the willingness to participate in our mission to digitize the logistics world by bringing modern solutions to the users, which significantly improve their daily work
  • basic programming skills in Java and basic knowledge of SQL, XML, XSL, JSON, CSV and ideally are already familiar with web-based applications configuration (HTTP/SOAP/REST/FTP)
  • basic knowledge of EDI X12/API would a plus but not necessary.
  • basic knowledge of monitoring tools (e.g. Kibana)
  • experience with Jira
  • experience in similar position in technical support 
  • analytical mind with the ability to interpret technical solutions and communication competencies towards internal and external customers
  • Spanish and or Portuguese language proficiency highly desirable

We are ready and waiting with…

  • responsibility for providing best possible 2nd level support for technical inquiries, this includes technical processes questions, system failures, software bugs, or performance issues
  • providing 2nd level support for technical inquiries coming from 1st level
  • administrative tasks, such as; documentation of tests results, preparation of internal and external reports, and preparation of creating tickets for the infrastructure and development teams
  • communication via various ticketing systems with customers and/or internal colleagues.
  • challenging tasks in analyzing the behavior of technical systems and steering internal effort to resolve issues that are occurring for customers
  • a possibility to perform minor enhancements or configuration changes of existing customer’s systems
  • monitoring of the performance of our platforms and react to relevant incidents
  • an experienced and diverse international team, which can support your activities and share the excitement of a successful support case

 

*No USA Visa sponsorship